Returns & Aftersales

Returns & Exchanges

At MCJ Jewelry, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we offer hassle-free returns and exchanges under the following conditions:

• Eligibility: Items must be unused, in original packaging, and returned within 30 days of delivery.

• Non-Returnable Items: Customized, engraved, or final sale items cannot be returned.

• Exchange Option: If you prefer a different item, we offer exchanges for the same or higher value (customer covers the price difference).

• Refunds: Refunds are issued to the original payment method after we receive and inspect the item. Shipping fees are non-refundable.

How to Initiate a Return

1. Contact us at info@mcjjewelryco.com with your order number and reason for return.

2. We’ll provide you with a return shipping label (if applicable).

3. Ship the item back within 14 days of receiving the return instructions.

 

 Aftersales Support

 

We stand by the quality of our jewelry. If you need assistance after purchase, here’s what we offer:

• Jewelry Care & Maintenance: Need tips on keeping your piece shining? Visit our [Jewelry Care Guide].

• Repairs: If your item arrives damaged or breaks within 60 days, we’ll repair it for free or offer a replacement.

• Lost Items: Unfortunately, we cannot replace lost or stolen items, but we offer discounts for reorders.

Need Help?

For returns, exchanges, or any aftersales questions, reach out to us at:

📧 Email: info@mcjjewelryco.com

📞 Phone: +1 (551) 200-2364

📍 Business Hours: 8am - 10pm