FAQs
FAQs – MCJ Jewelry
1. Orders & Shipping
Q: How long does shipping take?
A: We process orders within 1-3 business days. Shipping times vary based on location and method chosen at checkout. Standard shipping within the U.S. typically takes 5-7 business days.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. International shipping times vary but usually take 7-21 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. You can also check your order status on your Account page.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unused items in their original packaging. Visit our Return & Aftersales page for details.
Q: Can I exchange an item?
A: Yes, exchanges are accepted within 30 days. If you need a different size or style, contact us at info@mcjjewelryco.com for assistance.
3. Jewelry Care
Q: How do I take care of my jewelry?
A: To keep your jewelry looking its best:
• Avoid water, perfume, and harsh chemicals.
• Store in a dry place when not in use.
• Use a soft cloth to clean your pieces.
4. Custom & Wholesale Orders
Q: Do you offer custom jewelry?
A: Yes! We accept custom orders for personalized pieces. Email us at info@mcjjewelryco.com for more details.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale options for bulk orders. Please reach out to info@mcjjewelryco.com for more information.
5. Contact Us
If you have any other questions, feel free to reach out to us at info@mcjjewelryco.com or through our Contact Page.